Essential Duties and Responsibilities:

• Greet guests and sell merchandise over a Point-Of-Sale system.

• Inform and educate guests as to Railway ticketing options and answer any inquiries produced by guests.

• Create an overall positive experience for our guests through use of positive language and professional courtesy.

• Act as a member of a team, to accomplish the goal of providing an excellent customer service experience for our guests while also working against a time deadline.

• Work in a high paced, busy environment that changes hourly, daily, weekly and monthly depending on the mix of business for that time period.

• Initiate conversation; ask open-ended questions to determine guest needs.

• Accurately answer routine questions/inquiries about The Cog in a helpful and courteous manner.

• Answer all question regarding the merchandise and outline features and benefits with accuracy

• All payment types including, sales, returns, refunds, and exchanges should be processed as quickly and efficiently as possible

• Utilize add-on selling, cross-selling of tickets, and merchandise upgrading techniques to maximize sales.

Merchandise and Display:

• Accurately receive and check-in merchandise deliveries to vessel.

• Ensure all merchandise is accurately SKU’d and priced at all times.

• Display merchandise in a neat, eye-appealing manner. Restock items as necessary and keep store/storeroom neat and clean.

• Maintain shop and window displays

Loss Prevention:

• Maintain an awareness of theft deterrents.

• Communicate sources of potential loss to management

• Report all shop thefts to Gift Shop Manager

Safety:

• Comply with all safety, security, and environmental policies as outlined in the company handbook.

• Report accidents, injuries, and unsafe work conditions to manager.

Job Skills Required:

•  Ability to work weekends/holidays and flexible hours including early morning or late-night shifts to open or close the store

• Ability to maintain appropriate cash levels in cash drawer and personal bank. Turn in all property monies and receipts and ensure deposits/cash drops are verified.

• Ability to communicate clearly and effectively with customers and colleagues

• Ability to set and accomplish goals in a team atmosphere

• Ability to remain calm under pressure and stressful situations

• Ability to receive direction and guidance where necessary

• Ability to lift up to 25 lbs. to effectively maintain appropriate inventory levels and shop merchandise standards.

• Ability to follow all company policies and procedures

• Ensure uniform and personal appearance are clean and professional

• Retail or Customer Service experience preferred, but not required.

• Reach, bend, twist, pull, and stoop; move, life or carry objects. Stand, sit, or walk for an extended period of time.

• Answer telephones using appropriate etiquette

• Strong computer skills

• Assist in periodic inventories

• Follow checklist for opening and closing shop

• Perform other reasonable job duties as requested by company Managers.

Job Requirements:

• Must be willing to close and work until the last train returns to the Base Station

• Must be able to properly operate and use a computer

• Must provide excellent service to internal and external customers

• Must be able to maintain and keep right a cash bank

• Must have the ability to adapt to unexpected situations

• Must be punctual and reliable

• Must be able to remain calm and portray a friendly demeanor in stressful situations

• Must be willing to work weekends and holidays.

This is a seasonal position with a layoff at the end of our season.

The Mount Washington Cog Railway provides all necessary training for this position. This is a seasonal job with a layoff at the end of our season.