Refunds, Cancelation and General Ticket Information

Refund Policy

Mount Washington is renowned for its severe and unpredictable weather, so our trains are designed to operate safely as scheduled in conditions that are typical to the region. We do not issue refunds for inclement weather or delays caused due to weather-related issues. However, the company reserves the right, for weather or safety-related reasons, to shorten the train trip:

  • If your trip is shortened to “Skyline”, approximately 5600’ in elevation, you are entitled to a refund of up to $21 off an Adult ticket and up to $6 off a Child ticket.

  • If the trip is shortened to “Waumbek,” approximately 3800’ in elevation, your ticket price will be reduced to a flat rate of $49 for Adults and $35 for Children.

  • In lieu of a refund, you can receive a transferable customer credit, good for a similar ride on the Cog Railway at another time.

  • If your train is delayed by more than 1.5 hours for reasons unrelated to weather you will be entitled to a refund of up to $21 off what you paid for an Adult ticket and $6 off what you paid for a Child ticket.

Cancelation Policy

If you cancel your tickets after purchase, our refund policy is based on how close to the date of departure the cancellation is made. This policy allows us the greatest flexibility in being able to reissue the canceled tickets to another guest. 

  • Tickets canceled more than 3 months prior to the departure date are entitled to a complete refund less any convenience fees.

  • Tickets canceled LESS than 3 months and MORE than 15 days prior to the date of departure are subject to a cancellation fee of $15 PER TICKET plus any online convenience fees. 

  • Absolutely no refunds will be permitted if a ticket is canceled LESS than 15 days prior to the date of departure. However, those tickets may be exchanged for a voucher/rain check that can be used on any future excursion. Customer credits cannot be issued online– please call (800) 922-8825 or visit our ticket office in person.

  • You will be entitled to a full refund in the event the company cancels your train excursion.

  • In the event that a train excursion is canceled or postponed, the Cog Railway will make every effort to contact every patron via e-mail, time permitting. Please check your e-mail on your scheduled day of departure for update.

  • If the excursion is canceled, the ticket holder agrees that their only recourse is and shall be limited to a refund of the printed price on the ticket held.

General Ticket Information

  • All tickets are subject to a up to $15 booking fee which is non-refundable.

  • If your tickets are to be mailed, you should receive them within a reasonable amount of time, generally 7 to 10 days. If you do not, please contact the Cog Railway or pick up the tickets at the ticket office 30 minutes prior to your scheduled departure.

  • If your tickets are to be "held at will call", they will be available at the ticket office and should be picked up 30 minutes prior to your scheduled departure time.

  • You must have the credit card used for the purchase with you for identification. If someone else is picking up your tickets, they must present the same credit card or a photocopy of it with an authorization from you. To expedite your transaction please have a copy of your order confirmation and confirmation number.

  • For discount codes, coupons, all coupons and IDs must be shown at the ticket office at the time of pickup to verify that you are entitled to the discount requested.

  • Children under 4 years of age sitting on a ticketed adult’s lap ride free

  • Tickets are a revocable license and shall be canceled and admission refused upon issuance of a refund of the purchase price.

  • No resales of tickets are permitted and such activity will result in the cancellation of tickets and the forfeiture of any funds paid for said tickets.

  • Tickets lost or stolen cannot be replaced.

  • The ticket holder voluntarily assumes all risk and danger incidental to the event for which this ticket is issued whether occurring prior to, during or after the same.

  • All patrons purchasing tickets on the Cog Railway agree to be bound to the terms and conditions outlined herein.

  • Group Sales refund and cancellation policies may be different– please refer to your Group Sales contract for details