Essential Duties & Responsibilities

·       Work under the Ticket Office Manager in a supervisory capacity to all ticket office employees whenever the Ticket Office Manager is not available or on assigned days off

·       Monitor and respond AT ALL TIMES to radio call-ins and keep track of them on a spreadsheet

·       Assist Trainmaster to make decisions regarding daily procedures, train operations and schedule, etc.

·       Communicate essential functions of train operations via radio to necessary personnel (i.e. boarding calls, breakdown procedures, summit calls, passenger counts)

·       Open and close department daily as shift leader

·       Troubleshoot issues with customers

·       Manage information technology/computer systems and ensure technology is accessible/equipped with current hardware/software

·       Train all department and accessory employees on technology use, procedures, and protocols

·       Assist ticket office manager in maintaining an accurate filing system for department records

·       Inform and educate guests as to Railway ticketing options and answer any inquiries produced by guests

·       Create an overall positive experience for our guests, whether in person or over the phone through use of positive language and professional courtesy

·       Ability to work independently and as part of a team, to accomplish the goal of providing an excellent customer service experience for our guests while also working against a time deadline.

·       Work in a high paced, busy environment that changes hourly, daily, weekly, and monthly depending on the mix of business for that time period.

Job Requirements:

·       Must be able to properly operate a computer, radio, scanners, and printers

·       Must be able to perform all duties required of ticket agents, phone reservationists, scanners, and summit post office positions

·       Must communicate in a clear and concise manner when using the radio

·       Must provide excellent service to internal and external customers

·       Must be able to maintain and keep right a cash bank and safe

·       Must have the ability to adapt to unexpected situations

·       Must be able to delegate work assignments and oversee the completion of said assignments

·       Must be punctual and reliable

·       Must have careful attention to detail

·       Must be able to remain calm and portray a friendly demeanor in stressful situations

·       Must be able to properly plan, organize, and prioritize tasks

Job Types: Full-time, Temporary

The Mount Washington Cog Railway provides all necessary training for this position. This is a seasonal job with a layoff at the end of our season.