Essential Duties and Responsibilities

·       Greet guests and sell tickets over a Point-Of-Sale system, both over the phone and face to face.

·       Inform and educate guests as to railway ticketing options and answer any inquiries produced by guests.

·       Receive telephone calls from guests and potential guests, selling advance reservations and handling requests as per Railway Standards.

·       Create an overall positive experience for our guests, whether in person or over the phone through use of positive language and professional courtesy.

·       Act as a member of a team, to accomplish the goal of providing an excellent customer service experience for our guests while also working against a time deadline.

·       Work in a high pace, busy environment that changes hourly, daily, weekly, and monthly depending on the mix of business for that time period.

Job Requirements:

·       Must be able to properly operate and use a computer

·       Must provide excellent service to internal and external customers

·       Must be able to maintain and accurately keep a cash bank

·       Must have the ability to adapt to unexpected situations

·       Must be punctual and reliable

·       Must be able to remain calm and portray a friendly demeanor in stressful situations

·       Must be willing to work weekends and holidays

Job Types: Full-time, Temporary

The Mount Washington Cog Railway provides all necessary training for this position. This is a seasonal job with a layoff at the end of our season.