At least 45 days before your proposed trip, complete and submit this form at or send an e-mail request (no phone calls please) to groupsales@thecog.com. Your request must include your company/group name, the date and time you’d like to ride, and a high estimate of the number of seats you think you’ll need.

If available, we will reserve that number of seats for you. You will then receive a confirmation message by e-mail, including an order number.

If there are not enough seats available to accommodate your group as requested, we will notify you with alternative dates and/or times when a sufficient number of seats are available

We will always attempt to reserve your seats in a contiguous block so that all members of your group are seated together, unless restricted by prior sales.

For groups of 20 or more we provide a complimentary ticket for your tour manager. For groups of 40 or more we will add a second comp ticket for the driver or step-on guide.

If you would like to add the $15.95pp lunch option to your trip (details below), make sure to indicate that in the space provided on the form or in your e-mail message. Lunch choices must be submitted to us no later than 14 days before the trip. Payment is normally made in advance when you pay for your tickets, but you also may pay the kitchen cashier on the day of travel.

About 14 days before the trip, we will contact you to either confirm or revise your initial head count. This deadline allows us a reasonable amount of time to re-sell any group seats that are no longer needed.

We will then update the reservation and send your final invoice, which includes a secure link to enter credit card information. Once payment is accepted, a receipt will follow. All invoices must be paid in full prior to the date of departure.

With advance notice, we will accept payment by check, but funds must be received by us prior to the date of departure.

IMPORTANT– If you need ADDITIONAL seats after payment has been accepted, we will do our best to add them to your order. The sooner you notify us, the more likely it is that additional seats will be available, although they may be separated from the rest of your group, they may be individual seats scattered throughout the coach, or they may even be on a separate train leaving at the same time.

We cannot provide refunds for groups arriving with fewer guests than confirmed and paid for.

Your group must arrive no later than 45 minutes BEFORE your scheduled departure time. This allows your guests sufficient time to get off the bus, use the restrooms, look around a bit, and line up at the gate in time for the boarding call 15 minutes prior to departure.

Whenever possible, the Group Sales Manager will meet the bus on arrival with your tickets and will assist in the boarding process.

All seating on our passenger coaches is assigned. When you arrive, we will provide you with a round trip ticket for each guest and a seat map showing the block of seats assigned to your group. Your guests should ignore the seat assignment on their ticket, and may sit anywhere within the assigned block of seats.

Each passenger must retain their ticket for the duration of the round trip. Return passengers must display their ticket to the Brakeman in order to reboard the train at the summit.

At our discretion, we may board bus groups a few minutes before or after the general boarding call.